Historically, service and repair departments at Complex Rehab Technology (CRT) and HME businesses have underperformed, existing mainly to support clinicians and consumers, but with few expectations for growth or profitability. Bill Paul (CEO of ATLAS Technology/co-CEO ATLAS-FIOS) and Matthew Macpherson (ATP, co-CEO of ATLAS-FIOS) discuss why so many service departments underachieve, how investing in service makes sound business sense, and what tools are available to assess and address each service department's unique needs and goals.
Welcome to the Mobility Management Podcast! Today's guests are Katy Roberts, Managing Director of the Abilities Portfolio, and Wayne Grau, Executive Director of NCART....
As the world plans to emerge from 2020's COVID-19 pandemic, the Complex Rehab Technology (CRT) industry is working with a new administration in Washington,...
Transportation is one of many factors that can determine how successfully a wheelchair with complex seating will be used in the community. Danny Langfield,...